Newmarket Gardens Caravan Park

Robyn W.

Campsite Manager

7 months ago

Brad, Thank you for your comments and recommendations. It was a pleasure for us to work together to ensure your journey back to Queensland, travelling through 4 States under the circumstances you faced, was as seamless as it could possibly be. It appeared to be a logistical nightmare at first but you worked through the different Directives in place by each State to make it back home! It was a bonus that you did not have to self isolate as well, even though we had arrangements in place for you in case that was necessary. We always try to keep our old park here as clean and neat as possible for our guests. Our team have taken all the changes occurring due to COVID-19 in their stride to help ensure everyone's safety here at Newmarket Gardens. As you mentioned there are a great selection of stores and services adjacent to us which makes a stay with us very easy and also to access public transport into the city centre.

Robyn W.

Campsite Manager

7 months ago

I would firstly like to say that everything stated in this review is untrue. I have done everything I can to help more than a dozen nationalities as this Worldwide Health Crisis has unfolded. This includes involvement with Consulates, Divisions of Worldwide Organisations and DFAT to aid our international guests stay safely until they are able to get home. On 28 April 2020 Ms Varas and 2 other people arrived to check into our park which is still open under COVID-19 Government Directives. The paperwork I have on record states that Ms Varas and her female travelling companion are from Argentina and their male companion is from Italy. None are from Spain. She stated she had come from the Gold Coast. As the Queensland border was closed and restrictions including 14 days self isolation were in place I started to query her statements. Ms Varas wrote that she had come from an area declared as a Hot Spot in new South Wales at that time. I checked the Queensland Government Directives in place on that date and then other Government Directives. I mentioned to Ms Varas that I was unsure of whether they could be travelling and staying with us and I asked for the Permit that was issued at the Queensland Border. To the best of my knowledge that stated that 14 days of self isolation was required plus on the COVID-19 Guest Declaration that Ms Varas started to complete she did not tick that she was not required to self isolate. I quietly explained why I was unable to have them stay in our park. I will never compromise our other guests, our staff, my family nor our local community members health under this Worldwide COVID pandemic. I am thinking of taking further action about these accusations made against me.